Then the following day rang me to complain that it wasn’t what they had expected. I asked what the problem was. He replied, ‘Well we expected more of a wine tour.’
To this day, I have no idea what he expected. I did refund them 50% however - being a stupid newbie
The Mexican lady who brought her own supply of Tabasco to accompany lunch.
The Australian couple that insisted on ordering a Panini for their son at a very busy cheese shop café, even though I had told them lunch would be about 40 minutes away. It was Holiday season, the Panini took about 40 minutes. We arrived late at the fine dining restaurant and, as a result had to wait an hour and a half for our meals.
The cruise ship group of 60 people – we split into two busloads. Despite using a reputable coach company and supplying detailed maps, one driver got lost and ended up about 30 Km in the wrong direction. We were an hour late for our vineyard restaurant lunch (where I had got a last minute booking wedged in before a wedding party). The Maitre D had a hissy fit and stormed off the property – blaming me personally.