Twelve years ago I launched my one-man wine tour company into
a fairly benevolent and vibrant tourism market.
From a first year net loss, to a second year break-even, I
carried on to a healthy profit in year three.
At that time the inbound tourist numbers were dominated by USA, UK and
Japan. My target market was the FIT
(free independent traveller) – well informed, intelligent, upper income bracket
wine lovers.
I had only one competitor and there was plenty of work for
both of us. After wasting $12,000 on
useless marketing (largely print ads) in my first year, I fine-tuned my
advertising to website, brochure displays and one small print ad in a giveaway
tourist info booklet, Auckland A-Z. As well as those sources, I established a good
rapport with local high-end hotel concierges who provided a steady stream of
referrals. And things pretty well
hummed along, then in 2001 the New York terror attacks forever changed the face
of tourism. Overnight the Japanese
market vapourised. USA and UK bookings
fell away and many folk cancelled travel to NZ.
Slowly over the months the bookings came
back (though the Japanese stayed away) and by 2005 I had my best year with 927
customers and a turnover in excess of $100,000.
But since then, it has been a steady decline - with numerous
factors affecting tourism : the SARS epidemic, bird flu, terror attacks around the globe, and finally the meltdown of
the USA, UK and European economies in 2007. Australian
tourist numbers into NZ have been holding my business up for the last three
years, but now eastern Australia is
feeling the pinch despite the mining boom on the other coast – and now inbound
AUS numbers from Queensland, Victoria and New South Wales are dropping.
Today, my business is very much web based. I rely on Google searches and referrals from
TripAdvisor for about 80% of my business.
New Zealanders are starting to support my business with special event
booking and corporate staff days out. I do still get some pre-booked tours through
overseas travel agencies, mainly Australian based – but this has dropped off dramatically
in the last 6 months. Plus , there are
now around seven tour guides offering wine tours in Auckland.
So – is wine tourism dead?
Do I give up and look for another job?
Do I go back to physiotherapy?
In fact I have taken up some part time work in a wine retailer, I have started treating back and neck patients from home and I have a slow trickle of tour bookings coming through.
In fact I have taken up some part time work in a wine retailer, I have started treating back and neck patients from home and I have a slow trickle of tour bookings coming through.
But, I’m not in
any hurry to give up the best job I ever had.
I’ll hang in there see where the roller coaster ride of wine tourism takes me.